Orders and Shipping

The order confirmation email contains the Tracking Number, a code that allows you to track the package in real time on the courier's website.

If you have a My Account, you can follow your order directly from the "My orders" section.

We currently ship to Albania, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, the Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

We are unable to deliver to post office boxes or "hold mail" services.

Additionally, we cannot ship to the following locations: Campione d'Italia, Lake Lugano, Livigno, Azores, Madeira, French Overseas Departments, Channel Islands, Gibraltar, Canary Islands, Balearic Islands, Andorra, Ceuta, Melilla, Åland Islands, San Marino and Vatican City.

On the product page, under "Size and fitting", you can find our size guide. You can also use our FitFinder tool to get personalised recommendations on the best size for you.

For further assistance, feel free to contact our Customer Service team.

Changes can be made before the warehouse finishes processing the order. If you've changed your mind, we recommend reaching out to our Customer Service team as soon as possible so they can check the status of your order.

In any case, you can request a return within 14 days of delivery, no matter the reason. You can find more details under "Returns and Refunds" and "Terms and Conditions".

Shipping usually takes 8 working days and costs 20 CHF for orders under 250 CHF. Shipping is free for orders over 250 CHF.

Orders are delivered Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.

Make sure to provide an address where someone will be available to collect the package. If you prefer to have your order delivered to your office or a concierge, please indicate the company name or the name of the contact person.

After the first delivery attempt, the courier will leave a notice with details of the collection point where your order will be deposited.

If you don't collect your order within a few days, it will be returned to our warehouse and you will be refunded.

No, you don't need to be registered on our website to make a purchase. However, signing up is quick, free and secure, and it gives you access to a range of exclusive benefits, including:

1. Tracking your orders and purchase history;

2. Managing your returns with ease;

3. Saving your shipping and payment details for a faster checkout;

4. Keeping your favourite items always at hand in your wishlist;

5. Receiving exclusive updates from the iBlues world to stay up to date with the latest trends.

If you haven't already, create your account here.